All healthcare workers must have strong communication skills including the ability to ?

• A. Memorize medical terminology
• B. Speak loudly and repeat instructions
• C. Write clearly and concisely, actively listen, and read and follow directions
• D. Ignore feedback

Answer: (C)

Effective communication in healthcare means conveying and receiving information in ways that support safe, coordinated care. The best ability includes writing clearly and concisely, actively listening, and reading and following directions. Writing clearly ensures accurate documentation, which helps others understand the patient’s status and the care plan. Active listening helps you understand patient concerns, confirm instructions, and catch potential safety issues. Reading and following directions ensures orders and protocols are implemented correctly and consistently. Memorizing medical terminology helps with understanding, but it doesn’t guarantee effective communication or safe care. Speaking loudly and repeating instructions isn’t reliable communication and can be disruptive or confusing. Ignoring feedback blocks the essential, ongoing improvement that enhances patient safety and teamwork.