If you need to call into work, who should you contact?

• A. A coworker
• B. A client
• C. Human resources department
• D. Call in to your supervisor, boss, or manager and not to another employee

Answer: (D)

Clear communication within the chain of command is essential when you must call in sick or be absent. The person who oversees your shift or duties—the supervisor, boss, or manager—needs to know so they can arrange coverage, keep schedules accurate, and document the absence according to policy. This ensures the operation runs smoothly and everyone stays informed.

Contacting a coworker isn’t the right route for this, because they aren’t authorized to approve your absence or make staffing changes, and it can lead to miscommunication or gaps in coverage. A client is not appropriate either; they rely on you for service, and discussing staffing with a client can create confusion and breach professional boundaries. If your workplace requires it, you may also follow up with HR for leave or policy purposes, but the initial notification should come to your supervisor or manager so the right person can handle it.